FREQUENTLY ASKED QUESTIONS

  1. Do I need a doctor referral for physiotheray?

    No, a medical referral is not needed to see physiotherapy if you are self-paying. However, for insurance claiming purposes, you may require a doctor’s referral for physiotherapy, so that you can get reimbursements for your sessions. It is best to check with your insurer or company regarding this and their requirements.



     

  2. Do I need to see a doctor prior to physiotherapy for diagnosis and prescription of physiotherapy treatments?

    You do not need a doctor’s referral to see a physiotherapist in Singapore, unless claiming for insurance purposes.

    Musculoskeletal Physiotherapists are trained and skilled to perform an assessment on your health concerns, provide a diagnosis, and then give appropriate treatment care options. In the case of persisting and worsening pain, you will be referred to the medical team for further investigation. Physio Jonathan partners with Singapore leading orthopaedic and pain specialist doctors to expedite patient recovery.


     

  3. How long is each session?

    Depending on the complexity of the condition, initial sessions will usually take 45 to 60 minutes. During the first session, a thorough and accurate examination of your condition will be undertaken before providing a detailed explanation on the cause, implications and recovery expectations.

    Subsequent follow up sessions are at 30 minutes but can be extended depending on the severity and complexity of each case. For example, if you have more than one problem, you may need an extended session (60minutes) to allow for adequate time to help your condition. Please inform the reception when making an appointment so they can advise accordingly.




     

  4. Fees & Billing Arrangements

    Fees are payable at the time of consultation. A receipt will be given to you on the day of session which is acceptable for insurance claim purposes. The clinic accepts cash, NETs, Mastercard, Visa, or PayNow. The clinic also provides direct billing to major insurance companies such as AETNA, CIGNA, IHP, FHG card holders. Please check with our clinic reception for eligibility.

    If you require our help to fill out an insurance claim form, please bring it along to the appointment so that we can assist you in this.



     

  5. How do I prepare and what can I expect at my first appointment?

    Please bring along relevant medical records and laboratory test reports from other doctors or hospitals, including X-rays, MRI’s and lab results. 

    For physio assessments and treatments, it will be helpful to be in appropriate attire such as shorts (for hip & knee conditions) and singlet (back, neck & shoulder conditions)




     

  6. What is the difference between Physiotherapy, Chiropractor and Osteopath?

    There are similarities in all three allied health professionals when treating musculoskeletal pain conditions. The techniques we use can be similar, but have differences as well.

    Physiotherapy uses evidenced based assessments and treatment options such as joint and soft tissue, nerve mobilisations and manipulation, as well as exercise therapy to treat most musculoskeletal pain disorders. Physiotherapy focuses on patient empowerment for the long term through awareness, education and positive dispositions.



     

  7. Getting to the Clinic (See Note)
     

  • MRT: Alight at Orchard MRT Station NS22
     

    • Take Exit A. Walk towards Wisma Atria >Takashimaya Department Store 1F > Cross over to Paragon > Lobby F
       

    • Take Exit A. Walk towards Wisma Atria > Take escalator outside Takashimaya Department Store B1 (Orchard Road) > Cross over to Paragon > Lobby F
       

    • Take Exit A. Walk towards Wisma Atria > Underpass Lucky Plaza > Cross over to Paragon > Lobby F


 

  • Public Bus:
     

    • Alight at bus stop outside The Heeren, Orchard (Bus Stop Number: 09037, Opposite Mandarin Orchard) Bus Services available: 36 77 124 128 143 162 162M 167 171 174 174e 190 518 518A 587 590 598 700 700A 971E 972 NR6 NR7
       

    • Alight at the bus stop outside Lucky Plaza (Bus Stop Number 09048). Bus Services available: 7, 14, 14e, 16, 65, 106, 111, 123, 175, 502, 502A, 502B. Night Rider Services are NR1, NR2, NR3, NR5, NR6, NR7 and NR8.

       

  • GrabCar or Taxi:
     

    • Alight at Paragon Shopping Centre, walk towards Lobby F (Direct Access to 17F)

    • Alight at Paragon Medical Centre, Lobby E (Transfer at 7F to access 17F)


 

  • Car (Self Drive):
     

    • Paragon Carpark accessible from Bideford Road (Carpark levels at B1 or B2).

    • Park near Paragon Medical Centre Tower 1, Lobby F lifts > Transfer at 1F to access Lobby F

    • Paragon Shopping Centre is also accessible via a link bridge which connects Paragon Shopping Centre and 22 Bideford Road's Carpark on Level 3

 

 

 

Note: Clinic is most accessible through Lobby F, located across Greyhound Cafe, next to Paragon Medical Centre's Concierge.  Lobby F is located nearest to Paragon Shopping Centre's Entry Point at its Drop-Off Area between Etro and The Hour Glass.

Paragon Medical Centre Concierge

Lobby F, Across Greyhound Cafe

This is the Entry Point to Paragon Shopping Centre, at its Drop-Off Area, Closest to Lobby F

This is the Entry Point to Paragon Shopping Centre, via 22 Bideford Road Carpark Link Bridge on Level 3