FREQUENTLY ASKED QUESTIONS
1. Do I need to make an appointment? How do I make one?
Physiotherapy sessions are available on appointment basis only. Please call (65) 8860 3622 or WhatsApp at (65) 8121 1074 to schedule an appointment. We are committed to getting you better; if you are experiencing acute pain and/or an urgent clinical need for emergency physiotherapy treatment, please indicate your condition/needs to us when scheduling for an appointment.
If you need to change or cancel your appointment, please reach out to us with 2 days advance notice.
Please arrive at least 10 mins before your appointment time for registration. Patients who are late for appointments would be seen at our discretion and may be required to reschedule.
Physio Jonathan delivers personalized physio care plans that effectively relieves pain, restores strength and enhances mobility while preventing further injuries. The sooner you begin your therapy post injury, the sooner is your recovery.
3. Do I need a doctor referral for physiotherapy?
No, a medical referral is not required to visit a physiotherapist if you are self-paying. However, to facilitate insurance claims or reimbursements for your sessions from your health care provider or your employer, you may be required to furnish a doctor’s referral for physiotherapy. It is recommended that you verify the criteria for claims with your insurer or employer.
4. Do I need to see a doctor prior to physiotherapy for diagnosis and prescription of physiotherapy treatments?
You do not need a doctor’s referral to see a physiotherapist in Singapore, unless claiming for insurance purposes.
Musculoskeletal Physiotherapists are trained and skilled to perform an assessment on your health concerns, provide a diagnosis, and then give appropriate treatment care options. In the case of persisting and worsening pain, you will be referred to the medical team for further investigation. Physio Jonathan partners with Singapore leading orthopaedic and pain specialist doctors to expedite patient recovery.
5. How long does a physiotherapy appointment last?
Depending on the complexity of your condition, initial sessions typically take 45 to 60 minutes. On your first visit, a thorough examination of your condition will be undertaken. A detailed explanation as to the cause of your condition will follow this examination, including its implications and recovery expectations.
Subsequent follow up sessions are usually held for 30 minutes but may be extended depending on the severity and complexity of the conditions experienced by each patient. For example, a patient suffering from more than one injury or condition may benefit from an extended treatment time (60minutes). Please inform the clinic reception when making an appointment so that they may more accurately advise the treatment duration that best address your needs.
6. How many treatments will I need?
Physio Jonathan aims to deliver the fastest recovery route. As part of your treatment plan, Physio Jonathan will discuss with you about your condition, it’s severity, healing stages, recovery barriers, and provide you with an approximate number of visits needed to get you back to full health.
7. Do you offer home therapy?
Yes, home physiotherapy sessions can be arranged for patients facing mobility issues, such as patients experiencing conditions that involve difficulties associated with movement because of disability, trauma or illness, such as learning how to walk again after a stroke. Home based physiotherapy sessions are however subject to availability. Additional charges apply for home therapy.
8. Fees & Billing Arrangements
Fees are payable on the day of consultation. A receipt will be issued to you on the day of treatment which you may utilize for insurance claim purposes. The clinic accepts cash, NETs, Mastercard, Visa, or PayNow. The clinic also provides direct billing to major insurance companies such as AETNA, CIGNA, IHP, FHG card holders. Please check with our clinic reception for eligibility.If you require our help to fill out an insurance claim form, please bring it along on the day of your appointment and we can assist you.
The above may be subject to change. It is recommended that you check with your healthcare service provider, or your employer, as applicable, to confirm your coverage.
9. How do I prepare and what can I expect at my first appointment?
Please bring along relevant medical records and laboratory test results from your doctors or the hospital(s), including X-rays, MRI’s and any other lab results.
For physio assessments and treatments, it will be helpful to be in appropriate attire such as shorts (for hip & knee conditions) and singlet (back, neck & shoulder conditions)
10. What is the difference between Physiotherapy, Chiropractor and Osteopath?
There are similarities in all three allied health professionals when treating musculoskeletal pain conditions. The techniques we use can be similar, but have differences as well.
Physiotherapy uses evidenced based assessments and treatment options such as joint and soft tissue, nerve mobilizations and manipulation, as well as exercise therapy to treat most musculoskeletal pain disorders. Physiotherapy focuses on patient empowerment for the long term through awareness, education and positive dispositions.
11. Getting to the Clinic (See Note)
MRT: Alight at Orchard MRT Station NS22
Take Exit A. Walk towards Wisma Atria > Take escalator outside Takashimaya Department Store B1 (Orchard Road) > Cross over to Paragon > Lobby F
Take Exit A. Walk towards Wisma Atria > Underpass Lucky Plaza > Cross over to Paragon > Lobby F
Take Exit A. Walk towards Wisma Atria >Takashimaya Department Store 1F > Cross over to Paragon > Lobby F
Alight at bus stop outside The Heeren, Orchard (Bus Stop Number: 09037, Opposite Mandarin Orchard) Bus Services available: 36 77 124 128 143 162 162M 167 171 174 174e 190 518 518A 587 590 598 700 700A 971E 972 NR6 NR7
Alight at the bus stop outside Lucky Plaza (Bus Stop Number 09048). Bus Services available: 7, 14, 14e, 16, 65, 106, 111, 123, 175, 502, 502A, 502B. Night Rider Services are NR1, NR2, NR3, NR5, NR6, NR7 and NR8.
GrabCar or Taxi:
Alight at Paragon Shopping Centre, walk towards Lobby F (Direct Access to 17F)
Alight at Paragon Medical Centre, Lobby E (Transfer at 7F to access 17F)
Car (Self Drive):
Paragon Carpark accessible from Bideford Road (Carpark levels at B1 or B2).
Park near Paragon Medical Centre Tower 1, Lobby F lifts > Transfer at 1F to access Lobby F
Paragon Shopping Centre is also accessible via a link bridge which connects Paragon Shopping Centre and 22 Bideford Road's Carpark on Level 3
Note: Clinic is most accessible through Lobby F, located across Greyhound Cafe, next to Paragon Medical Centre's Concierge. Lobby F is located nearest to Paragon Shopping Centre's Entry Point at its Drop-Off Area between Etro and The Hour Glass.
Paragon Medical Centre Concierge
Lobby F, Across Greyhound Cafe
This is the Entry Point to Paragon Shopping Centre, at its Drop-Off Area, Closest to Lobby F
This is the Entry Point to Paragon Shopping Centre, via 22 Bideford Road Carpark Link Bridge on Level 3